N4 night vision frequently asked questions

No. It uses a digital camera and 850nm infrared illumination to form an image from reflected light. It does not measure temperature or produce thermal images.

The digital camera displays the scene on the built-in screen. The 850nm infrared illuminator has seven adjustable intensity levels for darker scenes. Visibility depends on distance, available light, weather and the subject; no fixed viewing range is promised.

It enlarges the camera image electronically. It is digital rather than optical zoom, so fine detail can decrease as you zoom in.

Yes. The N4 records 1080P Full HD video at 30 FPS and takes photos up to 10MP. A 32GB TF card and card reader are included. It supports TF / microSD cards up to 128GB.

The N4 has a rechargeable 2000mAh battery and USB-C charging. The existing supplier specification indicates approximately 5 hours with IR enabled and up to 10 hours with IR disabled. Actual runtime varies with settings and use; follow the supplied charging instructions.

Both options are available. An adjustable head strap is included. A helmet shown in product imagery is not included. Use the device for observation and follow the supplied instructions.

Checkout determines actual delivery eligibility for your address and order. The country selector sets shopping preferences; it is not a list of guaranteed shipping destinations. Contact us before ordering if checkout does not offer a delivery option.

Available shipping charges and any delivery estimates are shown at checkout. Estimates depend on the destination and order. Contact us if your order is delayed.

Contact us with your order number so we can help. Ask promptly about address corrections, as changes may not be possible after dispatch. If tracking is available, we will share it. The 14-calendar-day arrival-issue reporting window starts after delivery, not while a parcel is missing.

We do not offer voluntary free change-of-mind returns. Applicable statutory withdrawal rights remain protected, including the general 14-calendar-day online withdrawal right where EU rules apply. You may be responsible for direct return shipping costs only where allowed by law and properly disclosed before purchase; if the required disclosure was not provided, those costs are not yours to pay.

Yes, for a qualifying arrival issue reported within 14 calendar days after delivery. This covers products that arrive broken or physically damaged, defective or non-working, not as described, or in an unacceptable condition inconsistent with the description. Choose a free replacement or a full refund; N4 Vision covers return shipping with no restocking or refund fee. If a replacement is unavailable, we offer a full refund.

Contact N4 Vision with your order number, delivery date and a description of the issue. Report a qualifying arrival issue within 14 calendar days after delivery and choose a free replacement or a full refund. Statutory faulty-product guarantees remain protected beyond 14 days. Original packaging is not required for products that arrived faulty or damaged; photos can help but are not a condition of the offer.

Refunds are arranged without unnecessary delay and within applicable legal deadlines, to the original payment method and with original standard delivery charges where required by law. We respect any obligation to refund on evidence of return shipment before receiving the product. Return shipping is covered for qualifying arrival issues; statutory change-of-mind return costs follow the law and any valid pre-purchase disclosure. Your payment provider may need additional time to display the refund.

Use the N4 Vision Contact page with your order number and request. For an arrival issue, describe it, include the delivery date and choose a free replacement or a full refund; report it within 14 calendar days after delivery for this offer. Ask us for the correct return destination rather than using an address on the parcel. These instructions do not restrict statutory withdrawal rights, legal deadlines or faulty-product guarantees beyond 14 days.